If there is one thing Bell is good at, it is creating an unfair playing field, always tilted in its own corporate favour. Whether it is about unilaterally changing user agreements after you sign up for them or collecting your usage information without your consent, Bell behaves as if it was immune from the social norms that govern transactions between people.
In this case, Bell seems to be tilting the playing field so that it’s content is available to its customers far more cheaply than that of its competitors, violating the net-neutrality provisions of the internet.
If you are annoyed enough by the planned #BellDataGrab to want to switch, you may find it harder than you imagine. If, for example, you have a contract with Bell for one or more of their services, it may not be easy to get out of the contract. Don’t lose hope.
You should be aware that this is an industry funded office, but their mandate is reasonable. Their mandate is:
"To provide outstanding dispute resolution service to Canadian consumers
and telecom providers, and always to adhere to our core values and
They cannot help you get out of your contract as long as the service provider provides the services according to the agreement you signed. The question is, is this new #BellDataGrab a significant change to the agreement you signed. This is the question that they can help you resolve. If so, they may be able to help you get out of your current contract.
Did you know that Bell Canada (and their daughter company Virgin Mobile Canada) plans to collect massive amounts of information about you and about your surfing habits? Well they are, and it isn’t clear that they should be able to. Here is an interesting article by CBC in Montreal that you should definitely read and think about. Your privacy is yours to protect…you can be pretty certain that Bell won’t protect it as well as you would.