Category: Software support

Customer Service – when did it die?

[Edited 2020-08-26 to correct lots of spelling mistakes] You know how it works. You purchased a product or service…you paid good money for it. Now, it either doesn’t work as advertised or it works and then is corrupted during a manditory update. So, you go to the web-site for the product and you try to […]

So…don’t you hate the functionality of Googles offline maps?

Don’t get me wrong, I like the IDEA of offline maps in Google! There are loads of times that you will want to use maps functionality when you aren’t connected to the internet. What bothers me is that Google gives you the ability to create offline maps, and then makes it impossible to use them […]

Ever tried to get support from Intuit (maker of Quicken and Turbotax)?

[Update] Since this was written in 2016, Intuit sold Quicken which is now being managed by another group – Quicken Inc. I have used Quicken (by Intuit) since the mid ’90s.  I have purchased a new version each year as a new one became available (usually when I bought my tax software from them) so that I would […]