Tag Archives: Privacy

News Release: Annual Report: Privacy Commissioner emphasizes importance of online transparency – August 21, 2014

https://www.priv.gc.ca/media/nr-c/2014/nr-c_140821_e.asp

In an update to a previous post, as of last summer, the Privacy Commissioner of Canada was still working on the 168 complaints received about Bell Canada for its data collection and use policy.

Old fashioned telephone
Telephone

Stay tuned, it will be interesting to see what they finally come up with.

Are you annoyed enough at Bell Canada to want to switch?

Contracts

If you are annoyed enough by the planned #BellDataGrab to want to switch, you may find it harder than you imagine.  If, for example, you have a contract with Bell for one or more of their services, it may not be easy to get out of the contract.  Don’t lose hope.

CRTC required the telecommunications industry to create an ombudsman for this type of dispute.  This ombudsman is called the Commissioner for Complaints for Telecommunications Services.

You should be aware that this is an industry funded office, but their mandate is reasonable.  Their mandate is:

"To provide outstanding dispute resolution service to Canadian consumers
and telecom providers, and always to adhere to our core values and 
performance standards."

They cannot help you get out of your contract as long as the service provider provides the services according to the agreement you signed.  The question is, is this new #BellDataGrab a significant change to the agreement you signed.  This is the question that they can help you resolve.  If so, they may be able to help you get out of your current contract.

You can lodge a complaint by visiting their website and completing the complaint form on-line.

Don’t forget that you can also lodge a complaint with the Office of the Canadian Privacy Commissioner.

How to submit a privacy complaint with the Privacy Commissioner

English: Bell Canada logo (1977-1994)
If you feel that your privacy has been, or is being, violated by someone or some organization, you can file a complaint with the Privacy Commissioner for Canada.  If your complaint is with a federal government department or agency, you can file the complaint under the Privacy Act.  If it with the private sector, you have to file the complaint under PIPEDA (the Personal Information Protection and Electronic Documents Act).

If, for example, you are concerned that Bell Canada (and now Virgin Mobile) are going to be collecting massive amounts of information about your surfing habits, your television habits, your calling habits or your texting habits, you may wish to make a complaint to the Privacy Commissioner of Canada. Continue reading How to submit a privacy complaint with the Privacy Commissioner

Bell being investigated by Privacy Commissioner

Did you know that Bell Canada (and their daughter company Virgin Mobile Canada) plans to collect massive amounts of information about you and about your surfing habits?  Well they are, and it isn’t clear that they should be able to.  Here is an interesting article by CBC in Montreal that you should definitely read and think about.  Your privacy is yours to protect…you can be pretty certain that Bell won’t protect it as well as you would.

Here is a link to the article.

Get involved, inform yourself, speak out!