Note: this is a repost from my Facebook timeline
Be careful to always get a quote from UPS Stores before you allow them to do any work for you! Have you ever felt ripped off by a company? Well, today I feel really ripped off by UPS. To be perfectly honest, it is partially my fault, because I should have asked more questions before I allowed the UPS store to do anything for me. But I am still angry! Here’s my story:
I was sending a package of 31 letter-size, B&W, single-sided pages to another place in the same city but I wanted to have a copy of the pages before putting them in the mail. I could have scanned or copied them one-page-at-a-time but I was busy today so I thought I would get them done at the UPS store because they were on my way and I thought they could do it faster. Copying services are usually less than 15 cents per page at this type of establishment so I figured it would cost me less than $5.00.
When I got to the store, I decided that it would be better for the environment to simply scan the pages to a USB key since I had two keys on me at the time. I figured that the scanning would be no more expensive than the usual printing service because the scanning used the same sheet feeder on the same copying machine, and I was providing the USB keys myself. Given that and the fact that the process would take no more time and save UPS money (no costs for toner or paper), I was confident that the service would be roughly the same as a normal print job. Not validating this assumption was a big mistake!
Apparently, saving the paper and toner costs actually made the same process at least 10 times as expensive as if I had just printed the paper. At UPS, not printing to paper actually cost me $55 ($5 for the “computer rental”, $5.00 for scanning the first page and $1.50 per page for the scanning remaining 30 pages). Yes, that’s right getting this simple job done at UPS cost $55 (plus HST).
I personally won’t be doing business at any UPS stores again because I don’t trust them and there are plenty of other printing services available. But you can be sure that at those other stores I will ask for a quote before I let them to do anything for me.