How to submit a privacy complaint with the Privacy Commissioner

English: Bell Canada logo (1977-1994)
If you feel that your privacy has been, or is being, violated by someone or some organization, you can file a complaint with the Privacy Commissioner for Canada.  If your complaint is with a federal government department or agency, you can file the complaint under the Privacy Act.  If it with the private sector, you have to file the complaint under PIPEDA (the Personal Information Protection and Electronic Documents Act).

If, for example, you are concerned that Bell Canada (and now Virgin Mobile) are going to be collecting massive amounts of information about your surfing habits, your television habits, your calling habits or your texting habits, you may wish to make a complaint to the Privacy Commissioner of Canada.

PIPEDA is a Federal act that regulates how the private sector can collect, use and dispose of your personal information.  According to CBC, the Privacy commissioner is currently looking into Bell’s proposed data grab, but it isn’t a bad idea to add your weight to the existing complaints if you find the proposal as intrusive as I find it.

You may wonder why I am picking on Bell and their daughter company (Virgin Mobile) and not complaining about other big data grabbers, like Google and Facebook.  Well, I hate their practices too, but the difference is, I don’t pay them anything for their services.  I pay Bell Canada handsomely every month for the services they offer and I don’t feel like helping them make more money collecting and selling my information and marketing garbage back to me.

If you are as concerned about this as I am, let Bell know.  Their privacy ombudsman can be reached by e-mail at  I assume that works too, but I haven’t tried it.
You can tweet about this issue using hashtag BellDataGrab on Twitter.


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