Tag Archives: Dispute resolution

Are you annoyed enough at Bell Canada to want to switch?

Contracts

If you are annoyed enough by the planned #BellDataGrab to want to switch, you may find it harder than you imagine.  If, for example, you have a contract with Bell for one or more of their services, it may not be easy to get out of the contract.  Don’t lose hope.

CRTC required the telecommunications industry to create an ombudsman for this type of dispute.  This ombudsman is called the Commissioner for Complaints for Telecommunications Services.

You should be aware that this is an industry funded office, but their mandate is reasonable.  Their mandate is:

"To provide outstanding dispute resolution service to Canadian consumers
and telecom providers, and always to adhere to our core values and 
performance standards."

They cannot help you get out of your contract as long as the service provider provides the services according to the agreement you signed.  The question is, is this new #BellDataGrab a significant change to the agreement you signed.  This is the question that they can help you resolve.  If so, they may be able to help you get out of your current contract.

You can lodge a complaint by visiting their website and completing the complaint form on-line.

Don’t forget that you can also lodge a complaint with the Office of the Canadian Privacy Commissioner.